Welcome to Sydenham
House Surgery, Harlow

Do you have hearing difficulties?

Our surgery has a bone conduction amplifier available for patients with hearing difficulties to help improve communication during appointments.

If you would like to use this service during your visit, please inform the receptionist when booking your appointment or on arrival at the surgery so we can make the necessary arrangements.

Keep or cancel your appointments

Please try and keep to the appointment time allocated. This helps in the surgery running on time. If an appointment is no longer required or needs rescheduling please call and cancel your appointment. This allows the slot to be given to another patient who could not be otherwise seen that day.

Stay home if you have COVID-19

If you are experiencing covid related symptoms, to safeguard our staff and other patients, please stay at home. Ring our reception team explaining the situation and ask to speak to the GP during the allocated appointment slot.

Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns, and now community pharmacies can offer treatment for seven common conditions without patients needing to see a GP, as part of a major transformation in the way the NHS delivers care.

Community pharmacy teams are highly-skilled, qualified health professionals who have the right clinical training to give people the health advice they need. Patients don't need an appointment and private consultation rooms are available. Pharmacy teams can also signpost to other relevant local services where necessary.

More about Pharmacy First

We are proud of having the best access to clinicians and services locally despite being a small practice, but we strive to keep improving our access by listening to our patients and reviewing their feedback.

We have started a complete telephone triage system at the surgery that begins with the reception team to make sure we get or patients directed to the right service or clinician in times of limited NHS resources.

We also offer our patients extended hours every other Saturday at the surgery. It is also possible to see a doctor at another local GP Practice outside of normal surgery hours through an improved acccess scheme run jointly with other local GP Practices. Please call the surgery to book an extended hours appointment.

Call the Surgery

Please visit this essential guide at the NHS England website that tells you what to expect from your general practice (GP) and how you can help them.

This will help you get the best from your GP Practice and the National Health Service (NHS).

More details can be found using the button below.

More about General Practice

We are always interested in hearing feedback from our patients, good or bad. If you have had a recent interaction with the surgery please rate us on 'how likely you would be to recommend us to your friends and family'. There are only 3 questions and the survey is anonymous, and takes just a couple of minutes to complete.

You can also leave comments on your recent experiences. You can find physical copies of this survey in the surgery or complete it online using the button1 below.

Take the survey